Many of you may have encountered issues on Wednesday, October 31st – some problems regarding Calendar and Reception, as well as working hours and appointment timing. We were made aware of these issues in the early hours of the day.
We would first like to apologize for this major inconvenience to all of you. We do our best to avoid such events, as we know how stressful they may be to you and your work.
What happened is that a combination of generally harmless and unrelated issues coincided with daylight saving time, leading to an unexpected behavior. In some cases, the Calendar was offset by an hour, while in others it was not; at the same time, in almost all cases the November schedule was transferred or duplicated to December.
As you have already noticed, the issues have been corrected. It is extremely important to note that no data has been lost.
It is possible that appointments, which were entered in the system during the day of October 31st, prior to the fix, may have been pushed to one month later than expected. For example, appointments entered for November 5th may appear in December 5th instead. We would advise that you check for this discrepancy.
We have updated our platforms in order to provide some stability and speed improvements. This, however, may cause PracticeDent to appear broken upon login. The solution for this is simple – just clear the cache of Chrome. Below you will see a step-by-step description of how to do this, as well as a very short video tutorial.
In the address bar, type chrome://appcache-internals and press enter
You will most likely see a list of items, depending on your online activities
Find all items that belong to PracticeDent – they will all be grouped under a blue line reading https://www.practicedent.com
Click the link that reads “Remove Item” under each of the PracticeDent items
Once you have removed all PracticeDent-related items, you can log in again
Our services will be interrupted for about 1 hour on Sunday night (30 October), starting at 22:00 CET.
This is due to a scheduled database upgrade, which will ensure a more responsive service.
Additionally, we will be adding a couple of new features:
Users with administrative permissions will be able to delete payments from the Cashbook.
We have added a new button in Recalls and Communication – “Add Entire List.” This button will make it easier to add entire collections of recipients.
When creating a new appointment in Calendar or Reception, PracticeDent now checks whether the Patient has outstanding Recall notifications. If so, it will allow you to change the status of the Recall notification to Confirmed.
We hope that these improvements will make PracticeDent even better for you!
As we wrote earlier, we have been working on a brand new look for our homepage – not simply meant as a refresh of PracticeDent, but rather, a reflection of our new partnership with Dental Tribune International.
Our new login page will be simpler, lighter and more elegant. As always, our current users will be able to log into the service, while new visitors will have the option to register a PracticeDent account (the “Log In” link will be in the upper right).
We just added a new functionality to PracticeDent! It may look small on the outside, but it is meant to improve the workflow – mainly when dealing with appointments and patient finances.
We are happy to present to you the Financial Status Indicator!
The Indicator resides on the colored Status Bar of the Appointment Cards (in Calendar and Reception), joining the familiar Appointment Status Icon.
Whenever you click on the Indicator, a small pop-over will appear, displaying an overview of the patient’s Financial Status at your practice – overall balance, deposits, uninvoiced procedures, pending invoices and late payments.
You will find that the Indicator has three distinct states:
White $ in a red circle: The patient is late with his/her payments to your practice.
Orange $ in a white circle: The patient has pending invoices and/or uninvoiced procedures, but no late payments.
Green $ in a white circle: The patient has no pending invoices, uninvoiced procedures or late payments.
The New Appointment Popup and the Edit Appointment Popup have been redesigned and now also contain a Financial Status section, displaying the aforementioned financial details as soon as a patient has been selected for the appointment.
We hope you find the improvements worthwhile and enjoyable!
We are working on a brand new look for our homepage. This, however, is not simply meant to refresh the look of PracticeDent – rather, it aims to reflect our new partnership with Dental Tribune International.
Our new login page will be simpler, lighter and more elegant, and will, as always, allow our current users to log into the service, while providing new visitors with the option to register a PracticeDent account.
On Wednesday, 11 May 2016, at 22:00 CET, PracticeDent, PatientDent and all related MediCloud services will undergo a scheduled maintenance – we will be upgrading our entire system in order to provide an improved experience to our clients.
The upgrade is expected to last at least 4 hours. During the maintenance window, the services will be inaccessible to all users.