Halloween Calendar and Schedule Bug

Dear PracticeDent users,

Many of you may have encountered issues on Wednesday, October 31st – some problems regarding Calendar and Reception, as well as working hours and appointment timing. We were made aware of these issues in the early hours of the day.

We would first like to apologize for this major inconvenience to all of you. We do our best to avoid such events, as we know how stressful they may be to you and your work.

What happened is that a combination of generally harmless and unrelated issues coincided with daylight saving time, leading to an unexpected behavior. In some cases, the Calendar was offset by an hour, while in others it was not; at the same time, in almost all cases the November schedule was transferred or duplicated to December.

As you have already noticed, the issues have been corrected. It is extremely important to note that no data has been lost.

It is possible that appointments, which were entered in the system during the day of October 31st, prior to the fix, may have been pushed to one month later than expected. For example, appointments entered for November 5th may appear in December 5th instead. We would advise that you check for this discrepancy.

In case you still experience issues, do not hesitate to contact us at the usual email address: support@practicedent.com

 

We apologize for the inconvenience!

The PracticeDent Team

System-wide update – and how to clear Chrome cache

Dear PracticeDent users,

We have updated our platforms in order to provide some stability and speed improvements. This, however, may cause PracticeDent to appear broken upon login. The solution for this is simple – just clear the cache of Chrome. Below you will see a step-by-step description of how to do this, as well as a very short video tutorial.

  1. Open Chrome
  2. In the address bar, type chrome://appcache-internals and press enter
  3. You will most likely see a list of items, depending on your online activities
  4. Find all items that belong to PracticeDent – they will all be grouped under a blue line reading https://www.practicedent.com
  5. Click the link that reads “Remove Item” under each of the PracticeDent items
  6. Once you have removed all PracticeDent-related items, you can log in again

Video:

We apologize for the inconvenience!

The PracticeDent Support Team

Planned systems upgrade, downtime possible

Dear PracticeDent Services users,

Due to a planned systems upgrade, our services may be unavailable for all locations for a short time on Wednesday night (October 4th).

The interruption should last no longer than 2 hours, starting at 22:30 CET.

We apologize for any inconvenience this interruption may cause.

Planned maintenance & possible outages

Dear PracticeDent Services users,

Due to a planned maintenance, our services may be unavailable for all locations for a short time this coming weekend, early Sunday morning (July 2nd).

The interruption should last no longer than 2 hours, starting at 01:00 CET.

We apologize for any inconvenience this interruption may cause.

Scheduled Downtime for Service Upgrade

Dear PracticeDent users,

Our services will be interrupted for about 1 hour on Sunday night (30 October), starting at 22:00 CET.

This is due to a scheduled database upgrade, which will ensure a more responsive service.

Additionally, we will be adding a couple of new features:

  1. Users with administrative permissions will be able to delete payments from the Cashbook.
    screenshot_45
  2. We have added a new button in Recalls and Communication – “Add Entire List.” This button will make it easier to add entire collections of recipients.
    screenshot_46
  3. When creating a new appointment in Calendar or Reception, PracticeDent now checks whether the Patient has outstanding Recall notifications. If so, it will allow you to change the status of the Recall notification to Confirmed.
    screenshot_47

We hope that these improvements will make PracticeDent even better for you!