Many of you may have encountered issues on Wednesday, October 31st – some problems regarding Calendar and Reception, as well as working hours and appointment timing. We were made aware of these issues in the early hours of the day.
We would first like to apologize for this major inconvenience to all of you. We do our best to avoid such events, as we know how stressful they may be to you and your work.
What happened is that a combination of generally harmless and unrelated issues coincided with daylight saving time, leading to an unexpected behavior. In some cases, the Calendar was offset by an hour, while in others it was not; at the same time, in almost all cases the November schedule was transferred or duplicated to December.
As you have already noticed, the issues have been corrected. It is extremely important to note that no data has been lost.
It is possible that appointments, which were entered in the system during the day of October 31st, prior to the fix, may have been pushed to one month later than expected. For example, appointments entered for November 5th may appear in December 5th instead. We would advise that you check for this discrepancy.
We just added a new functionality to PracticeDent! It may look small on the outside, but it is meant to improve the workflow – mainly when dealing with appointments and patient finances.
We are happy to present to you the Financial Status Indicator!
The Indicator resides on the colored Status Bar of the Appointment Cards (in Calendar and Reception), joining the familiar Appointment Status Icon.
Whenever you click on the Indicator, a small pop-over will appear, displaying an overview of the patient’s Financial Status at your practice – overall balance, deposits, uninvoiced procedures, pending invoices and late payments.
You will find that the Indicator has three distinct states:
White $ in a red circle: The patient is late with his/her payments to your practice.
Orange $ in a white circle: The patient has pending invoices and/or uninvoiced procedures, but no late payments.
Green $ in a white circle: The patient has no pending invoices, uninvoiced procedures or late payments.
The New Appointment Popup and the Edit Appointment Popup have been redesigned and now also contain a Financial Status section, displaying the aforementioned financial details as soon as a patient has been selected for the appointment.
We hope you find the improvements worthwhile and enjoyable!