System-wide update – and how to clear Chrome cache

Dear PracticeDent users,

We have updated our platforms in order to provide some stability and speed improvements. This, however, may cause PracticeDent to appear broken upon login. The solution for this is simple – just clear the cache of Chrome. Below you will see a step-by-step description of how to do this, as well as a very short video tutorial.

  1. Open Chrome
  2. In the address bar, type chrome://appcache-internals and press enter
  3. You will most likely see a list of items, depending on your online activities
  4. Find all items that belong to PracticeDent – they will all be grouped under a blue line reading https://www.practicedent.com
  5. Click the link that reads “Remove Item” under each of the PracticeDent items
  6. Once you have removed all PracticeDent-related items, you can log in again

Video:

We apologize for the inconvenience!

The PracticeDent Support Team

Planned systems upgrade, downtime possible

Dear PracticeDent Services users,

Due to a planned systems upgrade, our services may be unavailable for all locations for a short time on Wednesday night (October 4th).

The interruption should last no longer than 2 hours, starting at 22:30 CET.

We apologize for any inconvenience this interruption may cause.

Planned maintenance & possible outages

Dear PracticeDent Services users,

Due to a planned maintenance, our services may be unavailable for all locations for a short time this coming weekend, early Sunday morning (July 2nd).

The interruption should last no longer than 2 hours, starting at 01:00 CET.

We apologize for any inconvenience this interruption may cause.

Scheduled maintenance for system upgrade – 11 May 2016, 22:00 CET

Maintenance

On Wednesday, 11 May 2016, at 22:00 CET, PracticeDent, PatientDent and all related MediCloud services will undergo a scheduled maintenance – we will be upgrading our entire system in order to provide an improved experience to our clients.

The upgrade is expected to last at least 4 hours. During the maintenance window, the services will be inaccessible to all users.

Maintenance